General Terms updated on 7/16/2014

Payments

Payment in full is required before production begins. Changes to the fit, design or other specifications, or cancellations must occur within 24 hours of appointment. After this point, additional charges or fees may apply and delay of order may occur.

Turnaround

Unless otherwise stated, orders typically take about 5 to 6 weeks. Group or bulk orders may take 6 to 8 weeks to produce. Once your order is complete, we will notify you via email. It is the client's responsibility to ensure that his or her contact information is correct.

Returns updated on 7/16/2014

We go to great lengths to ensure that you love your 9tailors merchandise. If you do not like the order you received, we would be happy to re-make or alter your merchandise until you are satisfied, or apply a refund or credit on the purchase price of the merchandise. The purchase price excludes shipping and handling. We will take care of the return postage, if your items were shipped to you. Please note that we do not accept returns beyond 30 days from receipt of the merchandise.

To initiate a return, email us at customerservice@9tailors.com or call us at 617.286.6135.

Remakes & Alterations updated on 10/23/2014

Remakes

If you receive a 9tailors custom product that does not meet your fit or design expectations, we will alter or remake the item for you. We reserve the right to offer a full refund or credit on the purchase price of the merchandise in place of altering or remaking the item.

Alterations

Within 30 days of receiving your merchandise, alterations are provided free-of-charge. Clients may opt to visit a local tailor to receive professional alteration services.

  • For shirt alterations, 9tailors will rebate up to $20.00 in store credit.
  • For suit alterations, 9tailors will rebate up to $75.00 in store credit.
  • For group orders or parties receiving a 15% discount or more, 9tailors will rebate up to $15.00 for shirt orders and up to $50.00 for suit orders.

Rebates for outside, professional alteration services must be performed within 30 days of receiving the garment, and will be issued in the form of the original payment. After the 30-day period, rebates will be issued in the form of store credit for the reasonable amount paid for services. Acceptable written proof of professional, outside alteration services is required. Acceptable written proof of professional, outside alteration services is required. We do not accept responsibility for items that we do not alter ourselves.

Group Orders updated on 7/16/2014

Orders are not submitted until 9tailors has received all order information and payments from each member in the group. 9tailors will not place orders individually. It is the client's responsibility to make sure we receive the group's order and payment information with enough time to have the garments produced and delivered in time. If there are delays in receiving order and/or payment from the entire group, the entire group may be subject to rush fees.